Contact Us
Need help with a calculator? Found a bug? Want us to build something new? Here’s how to reach us.
Quick Contact Options
Email: kenyanshillingz@gmail.com
WhatsApp: +254729518000
Business Hours: Monday – Friday, 9 AM – 5 PM (EAT)
Response Time: Usually within 24 hours
What We Can Help With
Calculator Issues
Something not working right? Numbers look off? Calculator crashing on your phone? We want to know about it.
Feature Requests
Missing a calculator you need? Whether it’s for matatu saccos, boda boda financing, or that new banking product everyone’s talking about – tell us what would help.
Data Updates
Noticed our rates are outdated? Banks change their interest rates, M-Pesa adjusts fees, government tweaks tax brackets. If you spot something that needs updating, drop us a line.
General Questions
Not sure how to use a calculator? Want to understand the math behind our tools? Need clarification on Kenyan financial products? We’re happy to help.
Business Inquiries
Want to partner with us? Need custom calculators for your organization? Have an idea for collaboration? Let’s talk.
What We Can’t Help With
Personal Financial Advice
We build calculators, but we’re not licensed financial advisors. For investment advice or complex financial planning, talk to a qualified professional.
Bank-Specific Issues
Problems with your actual bank account, loan applications, or M-Pesa transactions? You’ll need to contact your service provider directly.
Legal Questions
We can explain how our calculators work, but we can’t give legal advice about contracts, disputes, or regulations.
Best Ways to Reach Us
For Quick Questions: WhatsApp is fastest. We usually respond within a few hours during business days.
For Bug Reports: Email works best. Include:
- Which calculator you were using
- What you were trying to calculate
- What went wrong
- Your phone/browser type (helps us fix mobile issues)
For Feature Requests: Either email or WhatsApp. Tell us:
- What kind of calculator you need
- Who it would help
- Any specific requirements
Response Expectations
Weekdays: We usually get back to you same day or next day.
Weekends: We check messages, but responses might take until Monday.
Public Holidays: Expect delays during Kenyan public holidays and the festive season.
Emergency Issues: If our main calculator page is completely broken, we’ll fix it ASAP regardless of the day.
Feedback and Suggestions
What’s Working: If a calculator saved you time or money, we’d love to hear about it.
What’s Not: Found something confusing? Think we could explain something better? Your feedback helps us improve.
New Ideas: Got an idea for a calculator that doesn’t exist yet? We’re always looking for ways to help Kenyans manage their finances better.
Technical Support
Browser Issues: Our calculators work on all modern browsers. If something’s not working, try:
- Clearing your cache
- Updating your browser
- Disabling ad blockers temporarily
Still broken? Contact us with your browser details.
Mobile Problems: Most of our users are on mobile. If our calculators don’t work properly on your phone, we want to fix that fast.
Partnership Inquiries
For Banks/SACCOs: Want to integrate our calculators on your website? We can discuss white-label solutions.
For Financial Bloggers: Need accurate calculators for your content? We might be able to help.
For Developers: Interested in our calculator APIs? Let’s talk about collaboration opportunities.
Before You Contact Us
Check the FAQ: Common questions are answered on each calculator page.
Try Different Browsers: Sometimes it’s just a browser compatibility issue.
Clear Your Cache: Old cached files can cause weird behavior.
Check Your Internet: Some calculators fetch live rates and need a decent connection.
What Happens Next
Once you contact us:
- We acknowledge your message (usually within a few hours)
- We investigate if it’s a technical issue
- We provide updates on progress for complex problems
- We follow up to make sure everything’s working
A Note on Scams
We’ll never ask you for:
- Your bank account details
- M-Pesa PIN or passwords
- Money for “premium calculator access”
- Personal financial information
If someone claiming to be from our team asks for this stuff, it’s not us.
Why Contact Us: We built these tools to help. If they’re not helping you, we want to know why.
Thanks for using our calculators. Reach out anytime.
Response times may be longer during major Kenyan holidays or when the entire team is dealing with a technical crisis and surviving on coffee and ugali.