Contact Us

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Need help with a calculator? Found a bug? Want us to build something new? Here\’s how to reach us.

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Quick Contact Options

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Email: kenyanshillingz@gmail.com
WhatsApp: +254729518000

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Business Hours: Monday – Friday, 9 AM – 5 PM (EAT)
Response Time: Usually within 24 hours

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What We Can Help With

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Calculator Issues
Something not working right? Numbers look off? Calculator crashing on your phone? We want to know about it.

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Feature Requests
Missing a calculator you need? Whether it\’s for matatu saccos, boda boda financing, or that new banking product everyone\’s talking about – tell us what would help.

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Data Updates
Noticed our rates are outdated? Banks change their interest rates, M-Pesa adjusts fees, government tweaks tax brackets. If you spot something that needs updating, drop us a line.

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General Questions
Not sure how to use a calculator? Want to understand the math behind our tools? Need clarification on Kenyan financial products? We\’re happy to help.

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Business Inquiries
Want to partner with us? Need custom calculators for your organization? Have an idea for collaboration? Let\’s talk.

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What We Can\’t Help With

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Personal Financial Advice
We build calculators, but we\’re not licensed financial advisors. For investment advice or complex financial planning, talk to a qualified professional.

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Bank-Specific Issues
Problems with your actual bank account, loan applications, or M-Pesa transactions? You\’ll need to contact your service provider directly.

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Legal Questions
We can explain how our calculators work, but we can\’t give legal advice about contracts, disputes, or regulations.

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Best Ways to Reach Us

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For Quick Questions: WhatsApp is fastest. We usually respond within a few hours during business days.

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For Bug Reports: Email works best. Include:

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  • Which calculator you were using
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  • What you were trying to calculate
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  • What went wrong
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  • Your phone/browser type (helps us fix mobile issues)
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For Feature Requests: Either email or WhatsApp. Tell us:

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  • What kind of calculator you need
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  • Who it would help
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  • Any specific requirements
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Response Expectations

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Weekdays: We usually get back to you same day or next day.

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Weekends: We check messages, but responses might take until Monday.

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Public Holidays: Expect delays during Kenyan public holidays and the festive season.

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Emergency Issues: If our main calculator page is completely broken, we\’ll fix it ASAP regardless of the day.

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Feedback and Suggestions

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What\’s Working: If a calculator saved you time or money, we\’d love to hear about it.

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What\’s Not: Found something confusing? Think we could explain something better? Your feedback helps us improve.

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New Ideas: Got an idea for a calculator that doesn\’t exist yet? We\’re always looking for ways to help Kenyans manage their finances better.

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Technical Support

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Browser Issues: Our calculators work on all modern browsers. If something\’s not working, try:

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  • Clearing your cache
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  • Updating your browser
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  • Disabling ad blockers temporarily
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Still broken? Contact us with your browser details.

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Mobile Problems: Most of our users are on mobile. If our calculators don\’t work properly on your phone, we want to fix that fast.

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Partnership Inquiries

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For Banks/SACCOs: Want to integrate our calculators on your website? We can discuss white-label solutions.

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For Financial Bloggers: Need accurate calculators for your content? We might be able to help.

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For Developers: Interested in our calculator APIs? Let\’s talk about collaboration opportunities.

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Before You Contact Us

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Check the FAQ: Common questions are answered on each calculator page.

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Try Different Browsers: Sometimes it\’s just a browser compatibility issue.

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Clear Your Cache: Old cached files can cause weird behavior.

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Check Your Internet: Some calculators fetch live rates and need a decent connection.

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What Happens Next

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Once you contact us:

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  1. We acknowledge your message (usually within a few hours)
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  2. We investigate if it\’s a technical issue
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  3. We provide updates on progress for complex problems
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  4. We follow up to make sure everything\’s working
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A Note on Scams

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We\’ll never ask you for:

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  • Your bank account details
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  • M-Pesa PIN or passwords
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  • Money for \”premium calculator access\”
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  • Personal financial information
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If someone claiming to be from our team asks for this stuff, it\’s not us.

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Why Contact Us: We built these tools to help. If they\’re not helping you, we want to know why.

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Thanks for using our calculators. Reach out anytime.

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Response times may be longer during major Kenyan holidays or when the entire team is dealing with a technical crisis and surviving on coffee and ugali.

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